Patients who have a chronic medical condition that has been or is likely to be present for 6 months or longer may be entitled to an Enhanced Primary Care Program through Medicare. The EPC Program entitles you to a maximum of 5 visits, that are eligible for a Medicare rebate, with a Physio or Exercise Physiologist per calendar year. You will be required to pay the gap on the day of your appointment. 

Yes, you can claim on the spot using your private health insurance. The amount your insurance company pays is dependent on your individual policy. If your provider does not cover the entire consultation cost you will need to cover the gap. If you are with BUPA you will be happy to know that we are a preferred BUPA Provider meaning physiotherapy consultations are at a discounted cost. 

Please note you must have your physical health fund card to be able to claim in the practice, otherwise the full consultation cost must be paid and an invoice will be provided.

Yes we do provide treatment for Workers Compensation and CTP. You must have a current claim number, a referral from your GP and approval from your insurance company to commence treatment.

Yes we are a NDIS registered business. If you are Plan Managed, we do require your plan manager’s details and current funding to plan a service agreement. If you are self-managed we can issue a tax invoice for your to claim the cost of your treatment.

Further information can be found here.

Consultation costs vary depending on whether it is for Physiotherapy or Exercise Physiology. Please contact the practice on 4721 1222 to enquire.

We are a BUPA preferred provider, please let reception know when enquiring about prices.

Due to being a private practice we do require all of our patrons to have an assessment before using our hydrotherapy pool or gym.

If you have been attending another hydrotherapy pool or rehabilitation gym and have an existing program please let reception know when making an appointment for an initial assessment.

If you are a therapist and have a patient who you would like to start hydrottherapy you are welcome to access our facility. You must create your own program for your patient and contact the practice prior to using our hydrotherapy pool.

Our practice is all one level making it accessible to people with wheelchairs and difficulty with walking. We have a chair lift for easy access into the pool.

However our showers in the bathrooms do have a step which may make them difficult to access.

No you do not need to be a patient to be able to attend one of our classes. We do require bookings to be made so please inform reception if you have never attended our practice before.

You can find more information about our classes here.

Our staff often have waiting lists of patients who would like to access our services. We ask that you value our services and provide us with at least 24 hours notice prior to not attending. By doing this, we can contact our waiting list and use this time to provide our services.

• All patients will recieve a reminder text message the day before your appointment – it is required that you reply to this is if you will be attending or not
• A cancellation fee of $50 will apply if you cancel within 24 hours of your appointment
• A full constultation fee will be charged with failure to inform us of cancellation and not attending your appointment
• If you are running more than 15 minutes late you will have to re-schedule your appointment

We can provide casting services including removal. Please contact the practice in regards to pricing.