Privacy Policy

Privacy Policy – Everybody Physiotherapy Penrith

Effective Date: 22 May 2025

1. What Information We Collect

We may collect the following personal information:

• Full name
• Contact details (e.g. phone number, email address, postal address)
• Date of birth
• Health-related information relevant to your treatment
• NDIS plan details (if applicable)
• Payment and billing information

This information may be collected when you:

• Complete an enquiry or booking form
• Call or email our clinic
• Engage with our social media or advertising campaigns
• Visit our clinic or receive treatment

2. How We Use Your Information

We collect and use your personal information for the purpose of:

• Providing physiotherapy and related healthcare services
• Booking appointments and managing treatment plans
• Communicating with you about your care
• Handling billing and NDIS processes
• Complying with legal and regulatory obligations
• Marketing and service updates (only with your consent)

3. Disclosure of Your Information

Your personal information is treated as confidential. It may only be disclosed:

• To other healthcare providers involved in your care (with your consent)
• To service providers who support our operations (e.g., IT, billing software)
• When required by law or to comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely, protected against unauthorised access, misuse, or loss. Information may be stored electronically or in hard copy and is accessible only to authorised team members.

5. Access and Correction

You may request access to the personal information we hold about you at any time and request corrections if necessary. To do so, please contact us using the details below.

6. Contact Us

• Address: 72-74 Regentville Rd, Jamisontown NSW 2750
• Phone: 02 4721 1222
• Fax: 02 4744 3663
• Email: reception@everybodyphysio.com.au

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.